Returns and Refunds
At Sarah's Sandals, I take deep pride in the craftsmanship and care that goes into every single pair of sandals. If for any reason you are not fully satisfied with your order, I am here to help and make things right. Every return is handled personally because your experience matters deeply to me.
How Can You Return Your Order?
You have the right to return your order within 14 days of receiving it. I have shortened the return window to reflect my ongoing closing sale. I appreciate your understanding as I handle each return myself during this final chapter of my studio.
To be eligible for a return, your sandals must be unworn, in their original condition, and preferably in the original packaging.
Here is how to initiate a return:
- Send an email to support@sarah-sandals.com with your order number and a brief explanation for the return.
- Wait for a personal confirmation from me or someone on my small team. We will share the correct return address based on where your order originally shipped from.
- Once approved, securely package the sandals, ideally in their original box.
- Ship the item to the return address we provide.
- Please share the tracking number with us so we can follow your return journey.
Please note: Return shipping costs are not covered. Returns should be sent back to my fulfillment location in Asia unless otherwise directed by me.
Refunds
Once I have received and inspected your return, I will send you a confirmation email. If the return is approved, I will personally process your refund back to your original payment method.
Timing
Refunds are typically issued within 7 to 10 business days after approval. If you have not seen your refund appear yet, please check with your payment provider first. Some banks require extra processing time to release the funds.
If it is still not showing up, please do not worry. Just email me at support@sarah-sandals.com and I will help you sort it out right away.
Cancellations
Plans can change, and I completely understand.
- You may cancel your order within 1 hour of placing it to receive a full refund.
- Just send a quick email to support@sarah-sandals.com with your order number and "Cancellation" in the subject line.
- If your order has already been processed or shipped, unfortunately I will not be able to cancel it, but you can still return it to us once it arrives at your door.
Damaged or Incorrect Products
Oh no... If your sandals arrive damaged or are not the exact pair you ordered, I sincerely apologize for the mistake.
- Please email me at support@sarah-sandals.com within 14 days of receiving your order.
- Make sure to include clear photos of the sandals on a flat surface with all labels fully visible. I will immediately offer a free, one-time replacement pair.
- If the replacement pair also arrives with an issue, I will refund you in full.
Product Issues After Use
If a defect appears after wearing your sandals, and it seems like a manufacturing issue rather than normal wear and tear, please reach out to me. I care deeply about the quality of my leatherwork and want to make sure you are left with something lasting.
Please note that normal wear, such as natural leather scuffs or the beautiful stretching and softening that happens to genuine leather over time, is not considered a defect.
If Your Order Was a Gift
If your sandals were marked as a gift during purchase and shipped directly to you, I am happy to offer you a gift credit for the total value of the returned item. Once the return is received and approved, I will issue you a digital gift certificate via email.
Missing Package?
If your package has not arrived or has gone missing in transit, please contact me. I always resend a new package first before applying any refund policy, because my absolute priority is making sure you receive what you ordered.
A Final Note from Sarah
As this store nears its closing, every single order, and every single return, is deeply personal to me. Thank you so much for your support, your patience, and your kindness during this time.
If you need anything at all, I am always just an email away: support@sarah-sandals.com